E-world 2025
February 11 to 13, 2025
Essen
Hall 4, Stand 4G128
We welcome you to E-world 2025 as well: Meet us together with BAYOOTEC in hall 4 at our stand 4G128! We look forward to exchanging ideas about innovative product and software solutions.
Your partner for customer-centric transformation
Innovative concepts:
- Design thinking & ideation workshops: Support in the development of innovative ideas and user-centered services such as smart home technologies, energy management systems or IoT-based control solutions.
- Trend analyses: Identification and evaluation of relevant market trends and technologies for the development of future-proof products.
- Future concepts: With Futures Thinking you rethink your solutions for the next 10 years.
Creating competitive advantages: Structured idea generation helps you to react more quickly to market changes and develop services with real added value.
UX Design (UX):
- Customer-centric portals & apps: Development of user-friendly platforms from billing apps to the control of smart home systems.
- Intuitive dashboards: Design of visualizations for consumption data, grid control or energy storage – suitable for private and business customers.
- Optimization of existing interfaces: Improving the user-friendliness and design of existing systems.
- Digital accessibility: Get ready for the Accessibility Reinforcement Act with our Accessibility Check.
More customer loyalty: Customers in the energy sector expect user-friendly, intuitive applications. With our human-centered UI/UX design, you increase satisfaction and trust – and clearly stand out from run-of-the-mill solutions.
Service Design:
- Self-service solutions: Designing intuitive tools that enable customers to configure and manage solar systems or schedule maintenance, for example.
- 24/7 support concepts: development of digital support services such as chatbots, FAQs and support portals.
- Service optimization: Analysis and redesign of service processes to minimize complexity and increase efficiency.
New service experience: Well thought-out service design facilitates access to services and creates a seamless, positive experience for your customers.
Customer Experience Design (CX):
- Customer journey mapping: analysis and optimization of the entire customer journey – from initial contact to after-sales service.
- Interactive touchpoints: Creating positive and seamless customer experiences across all channels.
Long-term customer satisfaction: Consistently design the entire customer journey from the customer’s perspective across all touchpoints. Companies that actively shape the customer experience achieve higher satisfaction, lower churn rates and long-term customer loyalty.
Transformation & Change Management:
- Strategy consulting: Development of digitalization strategies that focus on customer centricity.
- Change management: Supporting the introduction of customer-centric processes with behavioral-centered change methods
- Employee enablement: Training and coaching for teams to anchor UX and CX sustainably in the company. We help you to build your own UX teams.
Increasing customer centricity and future viability: We support you with your challenges regarding digital strategy, user centricity and change! Under the brand Changitors UID offers UX consulting for the development and optimization of your competencies, strategies and processes in companies. Our strategy experts use the practical know-how from over 5,000 UX projects in a wide range of industries and provide you with comprehensive advice on your transformation to a user-centric company.
Cybersecurity solutions:
- Vulnerability assessment: Analysis and prioritization of identified risks according to CVSSv3 standards.
- Development of measures: Concrete recommendations for action to effectively improve your IT security.
Secure energy systems: We hack before others do. Our approach ensures that your critical infrastructure is reliably protected against digital threats.
About UID
UID is your UX agency for innovation, design and strategy: With over 25 years of experience and 5,000 projects, we are experts for customized solutions in the energy industry. As part of the BAYOONET Group with 400 experts, we develop complex software solutions with optimal UX – even for highly regulated industries such as medical technology or mechanical engineering.